Singapore Check List - Spares & Machine

Created by Tuula Silberman, Modified on Thu, 13 Nov at 11:30 AM by Tuula Silberman

Account - C300

Markets: Australia, India, Vietnam, Malaysia, New Zeeland

Customer Information
Country	Singapore (India, Vietnam, Malaysia, Australia, New Zeeland)
Subsidiary Name	Mycronic Pte. Ltd.
Delivery Address	Mycronic Pte. Ltd. 9 Tagore Lane #02-08/09 9 @ Tagore Singapore 787472 +65 6281 7997
Customer Number	Spares: For Singapore: C300. For India: Search customer name CRS610 For Australia(HW): 8101 Machines: Both Payer and Customer numbers need to be provided by Singapore (Jovin).
Contact Person	Manager : Daniel Schneider Spares admin: Jill Lai Machines Admin, Finance: Jovin Foo INDIA: Vinu Muthayyan Technical Issues: Roslan Yisu

Singapore is a Mycronic subsidiary who serves India, Malaysia, Vietnam, Australia, and New Zeeland as well, so all communication is with Singapore.

Spares orders:

Special requirements:

Always double check the delivery address and email communications with Singapore for every order
For demo and urgent parts, check the availability with concerned parties before placing the order on M3.
PO special requirements, COC for cartridges and special instructions of packing..etc.

After Receiving the Picking list

Task	Notes

When the order is placed, Jill sends a mail with some instructions. Create a folder in E:\50_Spares_Machines_Electronic_Filing\Singapore and archive the email
When you get a Packing list from warehouse, find that mail from Jill and check instructions. Inform Jill about dimensions and wait for shipping instructions. Archive picking list in the folder
UPS-DHL-Fedex-TnT Jill will inform in email. Book with customer account or (our account and invoice the shipment) Jill informs
If we pay and invoice the customer we have to add Freight on OIS100. Add K-010-0476 1 pcs and cost as “notes”à If they pay with their account number we don’t add the freight cost	For DHL the Freight cost is the shipping cost * 2,43/exchange rate For UPS the freight cost is the shipping cost * 0,35/exchange rate
Invoicing on OIS180 and archive invoice in folder
To UPS Send Invoices or Proforma mail address: exportsthlm@ups.com, Mail subject: Tracking reference, and country
To DHL send Invoice to mail address: sefaktura@dhl.com, Mail subject: Tracking reference, and country.
Email Jill the invoice and shipment receipt
Archiving all documents to the countries folder

Example for DHL booking when we use Customer’s account number:

Machine orders:

Mycronic Singapore emails us the following documents when we have a new Machine order:

PO from Customer
Excel sheet with items, quantities and prices specified
Order guides

Outbound places the Machine order in M3. Singapore send us the Payer and Customer numbers to use in M3, if any modifications need to be made on the customers, this must be done by Singapore.
When CO is placed in M3, Send OG to production in order to receive off production date and possible MW
Change the order in M3 with correct off production date
Send OC to Singapore, ensure that correct Payment terms and Delivery terms are stated. If the order is under Advance Payment condition, send Advance Invoice together with the OC.

Special Instructions for SG Markets:

Advance payments: For all orders with Terms of payment “Advance payment” (Specially For India) double check with Finance (Malin Reuterdahl) that the customer has paid the agreed amount before shipping the order. This is sometimes done by Singapore themselves, but needs to be remembered by us before shipping.

Specific for Shipments to Australia: The document “Packing Declaration” is required for shipments to Australia. A template is saved in the Singapore folder. To be filled out with Vessel name, voyage number etc.

Trade Finance: Some orders are sold under L/C conditions, please see separate instruction for L/C process.

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